Appointment policies
Simple rules so your appointment, and everyone else’s, goes well.
Version 2026-10-v1 Draft, pending approval.
Online bookings
Some services are confirmed when you book and others stay a request until Lina confirms it. Each service says how it is booked.
For now we book by phone or text.
Requests
A request is not an appointment until you get the confirmation. If Lina cannot make that time, she lets you know and offers another.
Changes and cancellations
You can change or cancel your appointment for free up to 24 hours before.
For services of 3 hours or more, like highlights, keratin smoothing or extension installs, please give us 48 hours.
If you are running late
We wait up to 15 minutes. After that we may need to shorten the service or move the appointment so the next client is not delayed.
Missed appointments
After two missed appointments without notice, your next bookings become requests that Lina confirms with you.
Prices
Prices are all-in: no booking fees.
When a service says 'Price on consultation', Lina confirms the full price before she starts.
Services that need a consultation
Some services, like color correction or extension installs, start with a consultation where we check your hair, talk about what you want and quote a price.
Extensions
Installation is booked after the consultation, once your hair arrives.
Payment methods
We confirm the payment methods when you book.
Address
We work by appointment in the Northridge area. We share the details by phone or text.
Your information
Please do not send medical information through the site. Lina asks what she needs in person before a color or chemical service.
Community visits
Visits to senior communities are agreed with each community: schedule, services and payment.